GLANRA COMPANY LIMITED (“GLANRA”, “we”, “us” or “our”) respects your privacy. This Privacy Policy describes the personal information we collect, how we use and share it, and the choices available to you when you use our mobile applications (the “Apps”) and the website glanraltd.com (the “Site”, together with the Apps, the “Services”).
By using the Services you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the Services.
This Policy applies to all Apps published under the developer name GLANRA or GLANRA COMPANY LIMITED on the Apple App Store and Google Play, and to the Site. Where an individual App has materially different practices, we provide an App-specific notice within that App or its store listing, which supplements this Policy.
In-app purchases and subscriptions are processed by Apple or Google. We receive a transaction record (product, price, date and an anonymised transaction identifier) to deliver the purchased content and to validate entitlements. We do not receive or store your payment card details.
Some features require device permissions, such as camera (document scanning), photo library (importing or saving images), notifications (reminders) or file storage (export). Permission is requested in context and can be revoked at any time in your device settings. Data accessed through these permissions is used solely to provide the requested feature.
| Purpose | Examples |
|---|---|
| Provide and operate the Services | Deliver app functionality, synchronise content you choose to back up, validate purchases, remember your preferences. |
| Maintain and improve | Diagnose crashes, measure performance, understand feature usage, develop new features. |
| Communicate with you | Respond to support requests, send service notices and, where you opt in, product updates. |
| Advertising | Display and measure advertising in free Apps (see Section 5). |
| Safety, security and compliance | Detect and prevent fraud, abuse and security incidents; enforce our Terms; comply with legal obligations and platform policies. |
Where the EU/UK General Data Protection Regulation or similar laws apply, we process personal information on the following bases: performance of a contract (providing the Services you request); legitimate interests (improving and securing the Services, non-personalised analytics, responding to enquiries), balanced against your rights; consent (personalised advertising, tracking on iOS via App Tracking Transparency, optional notifications and marketing), which you may withdraw at any time; and legal obligation (tax, accounting and lawful requests).
Some Apps are free to use and supported by advertising. We use Google AdMob and, through AdMob mediation, other advertising networks to serve ads. These partners may use the advertising identifier and related data described in Section 2.2 to show ads that are relevant to you and to measure their performance. Each partner processes data under its own privacy policy:
Your choices. On iOS 14.5 and later, Apps request permission via App Tracking Transparency before accessing the IDFA; if you decline, you will still see ads but they will not be personalised using cross-app data. On Android you may reset or delete your Advertising ID and opt out of ad personalisation in Settings → Google → Ads. In regions where consent is required, we present a consent dialog powered by a certified consent management platform before any personalised advertising is served, and you can change your choice at any time from the App's settings.
Analytics. We use Google Analytics for Firebase to collect the aggregated usage and diagnostic data described above. IP anonymisation is enabled where supported. We do not use analytics data to identify you personally.
We do not sell personal information and we do not share it with third parties for their own marketing. We share information only as follows:
We are based in Vietnam and our service providers may process data in other countries, including the United States and member states of the European Union. Where required, we rely on appropriate safeguards such as standard contractual clauses or the provider's certified transfer mechanisms. By using the Services you understand that your information may be transferred to and processed in countries whose data protection laws differ from those of your country of residence.
| Category | Retention period |
|---|---|
| Account information | Until you delete your account, then removed from active systems within 30 days and from backups within 90 days. |
| User content stored on device | Controlled by you; removed when you delete it or uninstall the App. |
| Analytics and diagnostics | Up to 14 months in identifiable form; aggregated statistics may be kept longer. |
| Purchase records | As required for accounting and tax purposes, typically 7–10 years, in pseudonymised form. |
| Support correspondence | Up to 24 months after the matter is closed. |
We apply technical and organisational measures appropriate to the risk, including encryption of data in transit (TLS) and at rest, access controls on a least-privilege basis, logging and monitoring, and regular updates of software dependencies. No system is completely secure; if we become aware of a breach affecting your personal information we will notify you and the relevant authorities where required by law.
Depending on your jurisdiction, you may have the right to access, correct, delete or receive a copy of your personal information; to object to or restrict certain processing; to withdraw consent; and to lodge a complaint with a supervisory authority. Residents of California and other U.S. states may also have the right to know what personal information is collected, to opt out of “sale” or “sharing” for cross-context behavioural advertising (which you can exercise through the ad-personalisation controls described in Section 5), and not to be discriminated against for exercising these rights.
To exercise any right, email [email protected]. We will verify your request (for example by confirming control of the email address associated with your account) and respond within 30 days, or as otherwise required by applicable law. You may also delete your account directly within any App that offers accounts, under Settings → Account.
Our Apps are intended for a general audience and are not directed to children under 13, or under the age at which parental consent is required in your jurisdiction. We do not knowingly collect personal information from children. Where an App is designated for families on a store, we disable personalised advertising and analytics identifiers in accordance with platform requirements. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
The Site uses only strictly necessary cookies and local storage required for it to function, and may use privacy-respecting, aggregated analytics without cross-site tracking. We do not serve advertising on the Site. You can control cookies through your browser settings.
The Services may contain links to third-party websites or services that are not operated by us. We are not responsible for their content or privacy practices and encourage you to review their policies.
We may update this Policy from time to time. The effective date at the top indicates the current version. For material changes we will provide notice within the affected App or on the Site, and where required by law we will seek your consent. Continued use of the Services after a change becomes effective constitutes acceptance of the revised Policy.
Data controller: GLANRA COMPANY LIMITED
37/2/6 Street No 12, Quarter 3, An Khanh Ward, Ho Chi Minh City, Vietnam
Email: [email protected]
Telephone: +84 348 635 424