Privacy Policy

1. Who we are

The App is developed and published by GLANRA COMPANY LIMITED (“GLANRA”, “we”, “us”, “our”), located at 37/2/6 Street No 12, Quarter 3, An Khanh Ward, Ho Chi Minh City, Vietnam. For the purposes of data protection laws such as the EU/UK General Data Protection Regulation (GDPR), we are the controller of the personal data described in this policy, except where a third party acts as an independent controller (see Section 9).

This notice is the App-specific privacy notice referred to in the GLANRA Privacy Policy, which applies to all of our apps. For this App, this notice is the complete description of our practices; where the two differ, this notice applies.

You can reach us at any time at [email protected].

2. About fake calls

The App is for entertainment. It shows incoming and outgoing call screens, video and voice calls, and chat conversations that look real but are simulated entirely inside the App:

• No real phone call, VoIP call or SMS is made or received, and no one is contacted. The App does not use the Android telephony or Telecom (“phone account”) system.
• Caller names, phone numbers and chat messages shown on screen are either part of the App’s content or typed by you. They are only displayed on your device.
• The App does not request access to your contacts, call log, SMS, phone state or phone number.

Please use the App responsibly. Do not use it to deceive, harass or defraud anyone, and only use another person’s name, phone number, photo, video or voice if you have their permission.

3. Information we collect

3.1 Content you create and add (stays on your device)

The following is stored locally in the App’s private storage on your device. It is not uploaded to us or to our partners:

• Custom callers: a name, an optional phone number, an optional photo and a video you choose. Photos and videos are selected through the Android system photo picker, which gives the App access only to the items you select. The App copies the selected files into its own storage so the caller keeps working if you move or delete the original.
• Voice recordings you make with “Record your own” (up to 60 seconds each).
• Call settings: caller name and number overrides, ringtone, volume, vibration, flash, auto-end, theme and similar preferences.
• Scheduled calls: the time, caller and settings of calls you schedule.
• Chats: messages you type or edit, the order and times of messages, and your progress through the App’s chat scripts.
• In-app call log: a record of the fake calls played in the App. This is not your phone’s call log.

If Android backup is turned on for your Google account, Android may include the App’s local data in your device backup, which is stored by Google under your account and their terms. We cannot access these backups.

3.2 Information you send us

If you contact us (for example by sending feedback by email from the App), we receive your email address, your message and any attachments, plus the details the App pre-fills in the email: Android version, language and region setting, and App version. We use this only to respond and to improve the App.

3.3 Information collected automatically

When you use the App, we and our service providers (listed in Section 9) automatically collect:

• Device and app information: device manufacturer and model, Android version, App name and version, language, country or region, time zone, screen size, network type, install date, and similar technical data.
• Identifiers: your device’s Advertising ID (unless you have deleted it), the Android ID (a device identifier assigned by Android to the App), app instance and installation IDs generated by Firebase and AppsFlyer, push notification tokens, and IDs generated by advertising SDKs.
• Usage data: which screens and features you use, buttons you tap, which characters, call types and themes you choose, session number and length, and the local date, hour and weekday of events.
• Advertising data: which ads were requested, loaded, shown and clicked, estimated ad revenue, and attribution data (for example, which ad campaign led to the App being installed).
• Diagnostics: crash reports, error logs and performance data.
• Approximate location: a coarse location (country, region or city) derived from your IP address, and the country code of your SIM card or mobile network as reported by Android. It is used to show the right consent message, to serve and measure ads, and for aggregated analytics. The App does not request or use your precise (GPS) location.
• Content delivery data: characters, videos, voice clips, images and chat scripts are downloaded from our content servers (CDN). Those servers receive standard request data (such as IP address and device and App information) that is needed to deliver the content. Downloaded media is cached on your device.

Some of the usage, device and advertising data above, together with the Android ID, is sent to our own analytics server, operated by us or a hosting provider on our behalf, so we can understand how the App and its ads perform.

3.4 What we do not collect

The App does not access your contacts, call log, SMS, phone state, calendars, health data or precise location. It does not record calls, does not record or upload camera images, and does not use face recognition.

4. Permissions and device features

The App asks for permissions only when you use a feature that needs them. All of them are optional: you can refuse or turn them off at any time in your device settings, but the related feature will not work.

5. How we use information

We use information for the purposes below. If you are in the European Economic Area (EEA), the United Kingdom or Switzerland, the table also shows our legal basis under the GDPR.

We do not sell your personal information for money. We do not make decisions based solely on automated processing that have legal or similarly significant effects on you.

6. Advertising and tracking

The App shows banner, native, interstitial, app-open and rewarded ads from Google AdMob. Some characters can be unlocked by watching a rewarded ad. AdMob can fill ads through other ad networks (“mediation”), which are listed in Section 9. These partners may collect the data described in Section 3.3 to serve ads, limit how often you see the same ad, measure performance, and detect fraud. If you have allowed it, they may also use this data to show ads that are personalized to your interests.

• Advertising ID. You can reset or delete your Advertising ID in your device settings (usually Settings › Privacy › Ads, or Settings › Google › Ads).
• Consent in the EEA, UK, Switzerland and some U.S. states. Where required, the App shows a consent message powered by Google’s User Messaging Platform (which uses the IAB Transparency & Consent Framework in the EEA/UK) before personalized ads are served. To review or change your choices, contact us, or clear the App’s data in your device settings to see the message again.

Ads are provided by third parties. We do not control their content or the websites and apps they link to, and those have their own privacy policies.

7. In-app purchases

Where the App offers purchases or subscriptions, they are processed by Google Play under its terms and privacy policy. We do not receive or store your payment card, bank account or billing address details. Google Play tells us what you bought (product, price and currency, order and purchase token identifiers, purchase and expiry dates, and subscription status). We use this to unlock and restore features, prevent fraud, and meet legal obligations. Purchase events may also be shared with our analytics and attribution partners (such as Google Analytics for Firebase and AppsFlyer) so we can measure revenue and the performance of our marketing.

8. How we share information

We share information only as described in this policy:

• Service providers that host and deliver content, run our analytics server, and provide analytics, crash reporting, push notifications, remote configuration, attribution and consent management. They process data on our behalf and under our instructions.
• Advertising partners that serve and measure ads in the App. Some of them act as independent controllers of the data they collect under their own privacy policies.
• Google, for app distribution, payments and platform features (for example the Install Referrer).
• Legal and safety reasons: when we believe in good faith that it is required by law or legal process, or that it is needed to protect the rights, property or safety of our users, the public or us.
• Business transfers: if we are involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal, and it will remain subject to this policy or one that is at least as protective.

Your local content (custom callers, recordings, chats, names and numbers you type) is not shared with anyone. If you take screenshots or screen recordings of the App and share them, they go to the people and apps you choose, under their own terms.

We work only with third parties that commit to protecting personal data with the same or equal protection as described in this Privacy Policy and as required by applicable law and Google Play policies. We also require them to use the data only for the purposes for which it was shared.

9. Third-party services we use

This list reflects the current version of the App and may change as we add or remove partners.

10. Data retention and deletion

When data is no longer needed, we delete it or make it anonymous.

11. Your choices and controls

• Permissions: turn camera, microphone, notifications, full-screen notifications and alarms on or off in your device settings.
• Ad personalization: see Section 6 (Advertising ID and the consent message where shown).
• Notifications: turn notifications off in your device settings at any time. Cancel scheduled calls inside the App.
• Local content: delete custom callers, recordings and chats inside the App. Clearing the App’s data or uninstalling the App removes all of its local data from your device.
• Withdraw consent: you can withdraw any consent at any time. This does not affect processing that already took place.

12. Your privacy rights

Depending on where you live, including under Vietnam’s Law on Personal Data Protection and its implementing regulations, the GDPR, the UK GDPR and U.S. state privacy laws, you may have the right to:

• access the personal data we hold about you and get a copy of it;
• have inaccurate data corrected;
• have your data deleted;
• restrict or object to certain processing, including processing based on legitimate interests and direct marketing;
• receive your data in a portable format;
• withdraw consent at any time; and
• complain to your local data protection authority.

How to make a request. Email [email protected] with the subject “Privacy Request”. The App has no user accounts and we do not hold the content you create, so please include details that help us find your data, for example the email address and approximate date you contacted us. We may ask you to verify your request. We will respond within one month, or within the time required by the law that applies to you. Some data is held by our partners under identifiers that we cannot link to you. In that case, we will explain how to contact the partner directly, and you can also use the device controls in Section 11.

13. U.S. state privacy notice

This section applies to residents of California and other U.S. states with comprehensive privacy laws.

• Categories we collect: identifiers (such as advertising and device IDs); internet or other electronic network activity (App usage and ad interactions); approximate geolocation; commercial information (purchase records, where purchases are offered); and inferences that advertising partners may draw about your interests. Audio and visual information you create (photos, videos, voice recordings, camera preview) stays on your device and we do not receive it. We collect these from you, from your device, and from our partners, for the purposes described in Section 5.
• “Sale” and “sharing”: we do not sell personal information for money. However, allowing ad partners to collect identifiers and usage data for personalized, cross-context behavioral advertising may count as a “sale” or “sharing” under some state laws. To opt out, decline personalized ads in the consent message where it is shown, delete your Advertising ID on Android, or email us with the subject “Do Not Sell or Share”.
• Sensitive information: we do not use or disclose sensitive personal information to infer characteristics about you.
• Your rights: you may request to know, access, correct and delete your personal information, and to opt out as described above. You may use an authorized agent. We will not discriminate against you for exercising your rights.
• Retention: see Section 10.

14. Children

The App is not directed to children under 13, or under the minimum age required in your country to consent to data processing (for example, 16 in some EEA countries). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

15. Security

We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS) for content delivery and analytics, and reputable, secure cloud providers. Content you create is kept in the App’s private storage, which other apps cannot read. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

16. International transfers

We are based in Vietnam. We and our service providers may process information in countries other than the one where you live, including the United States and other countries where our providers operate. Where the law requires it, we rely on appropriate safeguards for these transfers, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms.

17. Changes to this policy

We may update this policy from time to time, for example when we add features or partners. We will change the “Last updated” date above and, when changes are significant, give you notice in the App or on this page. If you keep using the App after an update, the updated policy applies.

18. Contact us

If you have questions or requests about this policy or your data, contact:

GLANRA COMPANY LIMITED
37/2/6 Street No 12, Quarter 3, An Khanh Ward, Ho Chi Minh City, Vietnam
Email: [email protected]
Telephone: +84 348 635 424
Support: glanraltd.com/support